Latest review first
Bill Smith Appliances - Poor service no tech available for repair
New dryer quit heating, parts are in and waiting, no tech available to come over and repair!
Bill Smith Appliances - Extended warranty cheaper from the manufacturer than Bill Sm
I was surprised to see the price difference. Why wouldn’t the salesman know that.
My dishwasher that is under Bill Smith's warranty has not worked since April 16th; it is now May 23rd and the third service call is scheduled for June 1st. I will never purchase from this store again nor will I recommend them!Read more
Bill Smith has terrible customer service! We repeatedly went round and round and round with them after we bought a brand new TV that did not work. They wanted to blame our Internet service and every other possible person and take no responsibility. They were very...Read more
Bought $6000 samsung kitchen appliances. Frig fan now apparently bad. Take two weeks to get parts. Asked what about my food, mgr said get a cooler. Did not care that without one at all. HORRIBLE CUSTOMER SERVICE, he even laughed at us. DONT BUY from Bill Smith!!!!Read more
Two months ago, my husband and I purchased over $3400 worth of appliances from this company, we were long-time customers having purchased Samsung TVs, Whirlpool Duet washer dryer, and GE appliances in the past. This time we bought 4 major Samsung kitchen appliances was...Read more
Waited for 25 minutes for the technician to come out and fix the REFRIGERATOR...WAIT TIME IS SOOOOO LONG BECAUSE THEY TOOK OFF 3 DAYS -weekend and a Holiday on Monday!!!! WHERE THE *** IS YOUR " CUSTOMER SERVICE" that you constantly rave about?? A complete Joke... I...Read more
I recently purchased a washing machine at BS. Delivery price was good, and they take away the old one. Bonus. That is until I found out that I was the last delivery of the day. I opened my schedule up so that I had all day covered, no matter when they came, not...Read more
I purchased a $10,000 GE refrigerator in 2013 from BS. Once I paid for the refrigerator the sales person would have nothing to do with me. They did not put the base plate on refrigerator, so they had to order. I was then told I could easily install it myself, which I...Read more
We recently purchased a small TV and installation from your Bonita Springs store as your Naples facility was flooded out. The sale was less that $300 (chump change) for you; and purchased under my wife's maiden name: Martha Iazett. At the time of delivery, I was...Read more
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