Bill Smith has terrible customer service! We repeatedly went round and round and round with them after we bought a brand new TV that did not work. They wanted to blame our Internet service and every other possible person and take no responsibility. They were very...Read more
Bill Smith Appliances - Horrible customer service
Bought $6000 samsung kitchen appliances. Frig fan now apparently bad. Take two weeks to get parts. Asked what about my food, mgr said get a cooler. Did not care that without one at all. HORRIBLE CUSTOMER SERVICE, he even laughed at us. DONT BUY from Bill Smith!!!!
Two months ago, my husband and I purchased over $3400 worth of appliances from this company, we were long-time customers having purchased Samsung TVs, Whirlpool Duet washer dryer, and GE appliances in the past. This time we bought 4 major Samsung kitchen appliances was...Read more
Waited for 25 minutes for the technician to come out and fix the REFRIGERATOR...WAIT TIME IS SOOOOO LONG BECAUSE THEY TOOK OFF 3 DAYS -weekend and a Holiday on Monday!!!! WHERE THE *** IS YOUR " CUSTOMER SERVICE" that you constantly rave about?? A complete Joke... I...Read more
I recently purchased a washing machine at BS. Delivery price was good, and they take away the old one. Bonus. That is until I found out that I was the last delivery of the day. I opened my schedule up so that I had all day covered, no matter when they came, not...Read more
I purchased a $10,000 GE refrigerator in 2013 from BS. Once I paid for the refrigerator the sales person would have nothing to do with me. They did not put the base plate on refrigerator, so they had to order. I was then told I could easily install it myself, which I...Read more
We recently purchased a small TV and installation from your Bonita Springs store as your Naples facility was flooded out. The sale was less that $300 (chump change) for you; and purchased under my wife's maiden name: Martha Iazett. At the time of delivery, I was...Read more
Two years ago we purchased a complete kitchen package,including a high price range. We also paid $1200.00 for a 5 year extended warranty,last week our range stopped working, we called, a repairman came out two days later. After about 10 mins looking at it, he stated...Read more
Four and half years ago I purchased a full kitchen from Bill Smith Naples. At the time I also purchased an extended warranty. One week ago 04/11/17 the ge profile refrigerator stopped working. I called the service department. After being placed on hold for 15 minutes,...Read more
Bought refrigerator from bill smith in November 2016. Ice maker not functioning. Call bill smith store where I bought it. Got the run around. Given service number to call. Got the run around and on hold forever. Can't get an appointment for a month (they repair a lot I...Read more
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