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Don't buy anything from Bill Smith Appliances.

My dishwasher that is under Bill Smith's warranty has not worked since April 16th; it is now May 23rd and the third service call is scheduled for June 1st. I will never purchase from this store again nor will I recommend them!
1.9
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1263451
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Bill Smith has terrible customer service! We repeatedly went round and round and round with them after we bought a brand new TV that did not work. They wanted to blame our Internet service and every other possible person and take no responsibility. They were very...
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1.3
#1256626
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Bought $6000 samsung kitchen appliances. Frig fan now apparently bad. Take two weeks to get parts. Asked what about my food, mgr said get a cooler. Did not care that without one at all. HORRIBLE CUSTOMER SERVICE, he even laughed at us. DONT BUY from Bill Smith!!!!
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Anonymous
Jack

I was going to buy a new front loading washer and dryer and pedestals from Bill Smith but after reading the reviews on how they run their business and customer service I will ...

1.0
#1177300
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Two months ago, my husband and I purchased over $3400 worth of appliances from this company, we were long-time customers having purchased Samsung TVs, Whirlpool Duet washer dryer, and GE appliances in the past. This time we bought 4 major Samsung kitchen appliances was...
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1.4
I liked
  • Appliances looked good
I didn't like
  • Poor quality merchandise and lack of fairness to customer
#1175019
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Waited for 25 minutes for the technician to come out and fix the REFRIGERATOR...WAIT TIME IS SOOOOO LONG BECAUSE THEY TOOK OFF 3 DAYS -weekend and a Holiday on Monday!!!! WHERE THE *** IS YOUR " CUSTOMER SERVICE" that you constantly rave about?? A complete Joke... I...
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2.3
#1170109
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I recently purchased a washing machine at BS. Delivery price was good, and they take away the old one. Bonus. That is until I found out that I was the last delivery of the day. I opened my schedule up so that I had all day covered, no matter when they came, not...
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Anonymous
John Doe

I WOULD HIRE SOME PEOPLE EAGER FOR WORK AND HAVE THEM PICKET THE STORE. EASIER THAN A BIG STORE SINCE BS IS SMALLER AND MORE EXPOSED. YOU CAN BE SURE BS WOULD LOSE THOUSANDS A...

#1139204
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I purchased a $10,000 GE refrigerator in 2013 from BS. Once I paid for the refrigerator the sales person would have nothing to do with me. They did not put the base plate on refrigerator, so they had to order. I was then told I could easily install it myself, which I...
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Anonymous
Anonymous

The unit is out of the manufactures warranty! When does BS responsibility end? Remember they don't make the the unit, they just sell it. Your dissatisfaction should be wi...

1.2
#1114553
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We recently purchased a small TV and installation from your Bonita Springs store as your Naples facility was flooded out. The sale was less that $300 (chump change) for you; and purchased under my wife's maiden name: Martha Iazett. At the time of delivery, I was...
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#1105878
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Two years ago we purchased a complete kitchen package,including a high price range. We also paid $1200.00 for a 5 year extended warranty,last week our range stopped working, we called, a repairman came out two days later. After about 10 mins looking at it, he stated...
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#1076499
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Contact Bill Smith Appliances

Mailing Address:
Bill Smith, Inc.
1651 Fowler St.
Fort Myers, FL 3390
Phone:
(239) 334-1121
More
Four and half years ago I purchased a full kitchen from Bill Smith Naples. At the time I also purchased an extended warranty. One week ago 04/11/17 the ge profile refrigerator stopped working. I called the service department. After being placed on hold for 15 minutes,...
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#1035733
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