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I purchased a $10,000 GE refrigerator in 2013 from BS. Once I paid for the refrigerator the sales person would have nothing to do with me. They did not put the base plate on refrigerator, so they had to order. I was then told I could easily install it myself, which I...
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1.2
#1114553
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We recently purchased a small TV and installation from your Bonita Springs store as your Naples facility was flooded out. The sale was less that $300 (chump change) for you; and purchased under my wife's maiden name: Martha Iazett. At the time of delivery, I was...
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#1105878
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Two years ago we purchased a complete kitchen package,including a high price range. We also paid $1200.00 for a 5 year extended warranty,last week our range stopped working, we called, a repairman came out two days later. After about 10 mins looking at it, he stated...
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#1076499
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Short Review on October 19, 2016

Bill Smith Appliances
#939459
3.4
Details
BIll smith is a joke. Their guys deliveries guys dont even have to damage anything all you have to do is say they did and they will pay to fix it.
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Diversity of Products or Services
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Bill Smith Appliances Repair Service Department Review

Bill Smith Appliances
#781841
Have a service contract, waited a week to get an appointment. Waited all day, and tech comes in says it's a bad tuner but I have to order the part . Gotta wait another fees days, complete nonsense. And customer service operator rude also, would never use these people again
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Four and half years ago I purchased a full kitchen from Bill Smith Naples. At the time I also purchased an extended warranty. One week ago 04/11/17 the ge profile refrigerator stopped working. I called the service department. After being placed on hold for 15 minutes,...
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#1035733
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Bought refrigerator from bill smith in November 2016. Ice maker not functioning. Call bill smith store where I bought it. Got the run around. Given service number to call. Got the run around and on hold forever. Can't get an appointment for a month (they repair a lot I...
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1.5
#1021963
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We purchased this same microwave on 2015 along with an entire kitchen of appliances. This unit was used only 100-150 times when the sensor cooking went out (E-11 error code). We were only 3 months past the warranty period. No fix for it since service calls started at...
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Anonymous
mike

both of my sons built new houses and had Samsung appliances installed.They bought the top of the lines. Both dishwashers crapped out after 14 months. From what they were told ...

1.8
I didn't like
  • Customer service
#987972
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I bought a GE Profile Slide in Range from the Bonita Springs store. The stove was delivered while I was away for Christmas on the 20th. I returned home on the 29th to find the slide in range sitting 1/2 inch above the counter top, and not flush to it as it is designed...
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3.9
I liked
  • Knowledgable and personable sales people
I didn't like
  • Unwillingness to make good on an improper installation
#982341
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This place is an absolute joke, not professional, if you purchase a service contract be prepared to wait. During peak season you will wait a week or 2 for a service technician to arrive. He will assess the problem then relate he has no parts and can't fix your tv or...
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elwaldron
elwaldron

I could not agree more - would NEVER buy from this company again!!

Anonymous
Anonymous

I could not agree more!My Bosch oven door does not close so I called Bill Smith to repair. 3 weeks for someone to come out even though I have a 5 year service agreement. I spo...

#816550
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My dryer just over 2 years old quit. Not a cheap dryer, steams and everything. Called for repair came said needed to replace $300 part.After a week I called had not heard from them. Said I did not request repair. Which I had. So another week went by waiting for the...
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#779551
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Contact Bill Smith Appliances

Mailing Address:
Bill Smith, Inc.
1651 Fowler St.
Fort Myers, FL 3390
Phone:
(239) 334-1121
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NO COMPLAINTS ON MANY APPLIANCES BOUGHT OVER THE YEARS. THESE FEW HALF-A-- COMPLAINTS THAT DATE BACK MANY YEARS DO A GREAT DISSERVICE TO A FINE COMPANY. WE HAVE BOUGHT AN ENTIRE KITCHEN OF NEW APPLIANCES AND A COUPLE OF REPLACEMENTS, PLUS SEVERAL TV'S AND OTHER...
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#608365
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