Bill Smith Appliances
Bill Smith Appliances Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bill Smith Appliances has 2.3 star rating based on 34 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Appliances looked good, Have good showroom stock, Knowledgable and personable sales people.
Cons: Customer service, Repairs, Service department.Recent recommendations regarding this business are as follows: "No recommendation, I need recommendation of a more reliable appliance store?", "Keep your old Kenmore that lasts longer than the warranty", "Go to a place you know and trust. Bill Smith = Bxxl ***", "Purchase elsewhere.Lowes, Best Buy, Home Depot", "Find a different appliance store".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bill Smith Appliances has 2.3 star rating based on 34 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Appliances looked good, Have good showroom stock, Knowledgable and personable sales people.
Cons: Customer service, Repairs, Service department.Recent recommendations regarding this business are as follows: "No recommendation, I need recommendation of a more reliable appliance store?", "Keep your old Kenmore that lasts longer than the warranty", "Go to a place you know and trust. Bill Smith = Bxxl ***", "Purchase elsewhere.Lowes, Best Buy, Home Depot", "Find a different appliance store".
Most users want Bill Smith Appliances to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Service department has let me down once again, 4 years later, then it was the dryer, now it’s the range, and thanksgiving is less than a week and a half away
User's recommendation: No recommendation, I need recommendation of a more reliable appliance store?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Naples, FloridaTo possibly alert this companies management of poor services of consumer contract agreement that is an active contract. Make consumers aware of service department inadequate management.
Preferred solution: A new refrigerator exactly like the one I purchased.
User's recommendation: Keep your old Kenmore that lasts longer than the warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marco Island, FloridaDishonest company telling you stories…..
Unfortunately I wanted to stay on the Island in order to give something to the community and keep businesses running. My experience is that it means absolutely nothing.
Just go to any other company that have got good reviews and that you know and trust.
These people will give you a sugar coated story about being around for so many years with almost a spotless background when it comes to complaints.
I bought a top of the line freezer/cooler with an ice-maker. At first they tried to not honor the ice-maker since they forgot to order it. They squeezed me for another USD 150 in combination of being 6 weeks late.
The first installation was quick and they re-hung the door.
Here's when the problem starts. This particular model has electrical wires inside the freezer door and most likely it got pinched when this was done.
1 year and 1 month later the ice-maker quits working.
It works when you force it manually so I figured the circuiting was the problem. 4 months later the freezer quit in combination of not being able to use the controls. I can no longer change temperature and the unit is running 24/7.
According to Bill Smith the unit broke because of power surges. Really, thats your explanation?
If that was true a lot more equipment would get broken if that was true. That just a cheap way of giving clients a story we cant look into.
The reason for the 1 star is that almost every company are friendly when it comes to sales. It's during service or after-sales where it really matters. This company has absolutely no problem of taking your money upfront but when it really, really matters they don't step up.
I want everyone on this Island to know what kind of people you are dealing without here.
I have been trying now for almost 1 year to at least give me a discount or something like goodwill since I feel I am helpless against them. Surely enough I did try one last time. I asked for a quote from the clerk. Here's the funny part.
Instead of giving me a discount or anything they bumbed up the price USD 50 compared to the list price, as well as the price they have on their web site.
The whole operation is a fraud I and think it's time to make an example of how absolutely ruthless these companies are.
I bet none of the people live or have any connections to the Island. They only want your money and then they disappear.
1 year warranty on parts. That's ridiculous. How can we allow that to happen?
Bill Smith doesn't want to increase the quality of products as they would sell much less. I know for a fact that I didn't ask for lower pricer if that means low or even no quality. We need to improve the legislation against these companies and take legal action. They are in it together with the producers.
Here's a fun fact.
If you buy the exact same unit in Europe you get 5 years warranty.
That warranty can't be excluded since the seller needs to prove you have handled the unit wrong. I open and close the doors.....what can go wrong?
Stay away from this company as their word means nothing in real life.
Preferred solution: They need fix it and not make up stories. Also an apology or I will continue to tell the truth to whoever and wherever I can with my experience on social media. All I need is one future client that changes their mind when the read my review.
User's recommendation: Go to a place you know and trust. Bill Smith = Bxxl ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cape Coral, FloridaCould not do original review request on cell phone.
Preferred solution: Nothing, but people just want to come in the store, get what they ask for, be listened too, not talked over, and treated without any ridiculous comments.
User's recommendation: Find a different appliance store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Naples, FloridaWarn Customers
Preferred solution: Speed in expediting the repair on a BRAND NEW appliance
User's recommendation: Purchase elsewhere....Lowes, Best Buy, Home Depot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Naples, FloridaStill waiting for a refrigerator handle since 6/12/2021
Preferred solution: Deliver product or service ordered
User's recommendation: go somewhere else
Repair of ice maker on GE refrigerator
Bad Warranty Service
Worst Warranty service EVER! Spent $5,000.00 on extended warranty plans on $60K worth of appliances purchased through Bill Smith Appliances.
First service call for a Kegerator that failed less than a year old, took 2 weeks (TWO WEEKS) for them to come out and advise a board was bad. We are now 5 weeks (FIVE WEEKS) out and had to follow up with them to hear We called the number on file and got no answer hmmm not even a voicemail. NOT BUYING IT!!. Today they say the soonest they can schedule is 5/19.
The warranty service manager had nothing to offer!!! BUYER BEWARE!!!!! You might end up without a working Fridge or other necessity for months. Utterly ridiculous and *** poor service in my opinion.
You might as well buy through Big Box stores. Dont waste your money on extended warranties unless you are good with sub par service. Please read all and check all reviews everywhere!!
P.S. the COVID excuse has long run its course in our area.....,
User's recommendation: Beware!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo help other buyers decide on the best vendor
- Have good showroom stock
- Sales rep we dealt with was untruthful
Preferred solution: We documented this so that other potential customers would benefit.
User's recommendation: Don't believe Bill Smith sales reps if they say the product is widely. Go look elsewhere.
No advance notification of delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Myers, FloridaBad website or didn't want my business
- Poor website
- Poor email system
- Poor customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBill Smith will not change dryer door that is up against another door and makes very difficult to get clothes in and out. Also door is difficult to get closed They insist on a charge
Preferred solution: Change dryer door so clothes can be easily be put in and out of dryer and fix difficulty of closing door of
User's recommendation: Do not buy from Bill Smith. Go to Good Deals good service and better price
Bill Smith appliances came through and fixed my problem
User's recommendation: Bill Smith is a reputable company and they fix problems with their appliances
To vindicate Bill Smith appliances
User's recommendation: I recommend this company to future customers
Rusted dishwasher at 14 months
- Repairs
- Customer service
- Service department
Preferred solution: Let the company propose a solution
User's recommendation: Don’t buy anything from them. Bill Smith
Terrible service
Preferred solution: Let the company propose a solution
User's recommendation: Call Lowes
About
Bill Smith Appliances and Electronics Company has been providing sales and service since 1954. The company has grown from a single showroom in Downtown Fort Myers to an 8-showroom chain reaching from Port Charlotte to Marco Island.
Bill Smith Appliances is one of the largest independent GE dealerships in the U.S. The largest selection of luxury brand appliances and electronics is offered at the company. Bill Smith Kitchen Design Centers are located in Fort Myers, Bonita Springs and Naples. The products offered by the company are subdivided into the following categories refrigeration, cooking, dishwashers, washers and dryers, air conditioners and dehumidifiers, compactors and disposers, TV sets, TV/VCR/DVD COMBOS, home theatre systems, and the like.
Bill Smith Appliances is ranked 343 out of 2909 in Appliances and Electronics category
USA
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Same here. 3 months now. Nothing.